The NSW Government's privacy practices in collecting, storing, using and disclosing personal and health information are regulated by the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW). These laws have privacy principles that tell us:

  • what information we can collect and how we collect it
  • how we store and protect personal and health information
  • how you can find out what information we hold and correct it if it is wrong
  • how we can use and disclose your information including special protection for health and other sensitive information
  • how you can complain about breaches of your privacy.
This privacy notices applies to the Department of Family and Community Services (the Department) which consists of the following entities: Ageing, Disability and Home Care, Community Services, Housing NSW, Strategy and Policy, Corporate Services, the Land and Housing Corporation, the Aboriginal Housing Office and also the Home Care Service.

The Department and its related agencies comply with NSW privacy legislation when collecting and managing personal and health information. The information we collect from you or from an authorised third party will be held by the entity that collects it, or by NSW Businesslink, the Government owned company that provides corporate support to the Department. It will be used to deliver services and to meet our legal responsibilities. We may also use your information within the Department as a whole, to plan, coordinate and improve the way we provide services. The Department is also legally authorised to disclose information to outside bodies in certain circumstances.

Please read the easy-English version of this privacy notice.

Further information about your privacy rights can be found on our:

More information about our privacy polices can be found on the entities pages linked to the FACS Home Page.

This privacy statement applies to all the publicly accessible pages on this website –

FACS does not have any responsibility for the privacy policies or practices of non-FACS sites linked to this site.

Questions concerning the application of this privacy policy or requesting access to information should be directed in writing to:

The Privacy Contact Officer
Law and Justice Directorate
Department of Family and Community Services
Locked Bag 4028
Ashfield NSW 2131

Phone: 02 9377 6000 or TTY 02 9377 6167